Valleywise Health (formally MIHS) Service Excellence Coordinators are available to patients and families to assure your questions and concerns are answered or addressed timely. The Service Excellence Coordinators work with patients and hospital staff to facilitate resolution of issues with the goal of maximizing patient satisfaction. If for some reason your provider, nurse or unit manager are unable to meet your expectations, please contact the Service Excellence Coordinators at (602) 344-1200.
An important Patient Service Excellence Coordinators goal is to improve communication between the patient, family, physicians and staff. However, patients or their representatives have a right to submit a written grievance or complaint to Valleywise Health, Service Excellence Coordinators, 2601 E. Roosevelt Street, Phoenix, AZ 85008.
To read the full Patient Rights and Responsibilities document, please click here.