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It is the policy of Valleywise Health to protect the rights of all patients and provide access to treatment that is available and medically indicated for all individuals regardless of age, race, color, ethnicity, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, immigration status, diagnosis, marital status, disability of either the patient, the patient’s surrogate patient’s family or support person or the source of payment in compliance with applicable federal, state, and local laws and regulations.
Valleywise Health:
If you believe that Valleywise Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Valleywise Health Grievance Hotline (602) 344-5904. This Hotline is for issues related to: Limited English Proficiency (LEP), Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, or Section 1557 of the Patient Protection and Affordable Care Act. You can file a grievance via below web form, in person, by mail, fax, or email.
L.T. Slaughter, Jr.
Chief Compliance Officer, Privacy Officer & ADA Coordinator
2601 E. Roosevelt Street, Phoenix, AZ 85008
602-344-5904 (Grievance Hotline)
602-655-9297 (Fax Number)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-(800)-368-1019, 1-(800)-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.