Important Information About Updated Billing Statements
Some patients may receive updated statements related to services provided on or after November 12, 2025. Learn more.
Important Information About Updated Billing Statements
Some patients may receive updated statements related to services provided on or after November 12, 2025. Learn more.
If you received a letter, email, or updated statement regarding services provided on or after November 12, 2025, your account may have been part of a billing review. Any applicable account adjustments have already been made, and refunds will be processed automatically when appropriate. No patient will be required to take action before receiving their updated statement.
Valleywise Health recently conducted a review of patient accounts for services provided on or after November 12, 2025. During this review, we identified that some accounts may not have been properly adjusted before billing. The affected accounts have since been updated to ensure billing accuracy. Patients who may have been impacted will receive an updated billing statement reflecting any applicable adjustments. In some cases, refunds may be issued automatically.
Our goal is to provide our patients with accurate billing while upholding our commitment to affordable and accessible healthcare. We believe that financial concerns should never prevent you from receiving the care you need. If you have questions or need help, financial assistance may be available for eligible patients.
Valleywise Health recently reviewed certain patient accounts for services provided on or after November 12, 2025. During that review, we found that some accounts may not have been correctly adjusted before billing. If your account was affected, you will receive an updated statement reflecting any changes made to ensure billing accuracy.
At this time, no action is required. Once you receive your updated statement, please review it carefully. If you have questions about your account, our Patient Financial Services team is available to assist you.
If you previously paid your balance in full, your account will be adjusted as needed, and any applicable refund will be processed automatically. No action is required on your part. If you are currently on a payment plan, you will receive an updated statement reflecting any adjustments, and any refund due will also be processed automatically in the original payment method.
Yes. If your account was affected, you will receive an updated statement reflecting any adjustments made to your account. If you have not previously made payments for the services in question, the new statement will reflect the amount owed to Valleywise Health.
We reviewed whether certain patient accounts reflected the correct billing configuration and updated affected accounts as needed to ensure billing accuracy. The review has been completed, and any necessary corrections have been applied.
Statements will be released in phases as we work through affected accounts. While many patients will receive updated statements soon, some may experience additional processing time due to the volume of accounts being updated.
If you have questions regarding credit reporting or collections activity related to your account, please contact Patient Financial Services at 602-344-8181.
Yes. Valleywise Health remains committed to providing care for our community. Valleywise Health Medical Center provides stabilizing treatment for all patients with emergency medical conditions, regardless of insurance status or ability to pay, in accordance with federal law.
Financial assistance may be available for eligible patients. To learn more, contact our Eligibility Specialists at 602-344-2550 or visit the Valleywise Health Billing & Insurance page.
For questions regarding your updated statement or account balance, please contact Valleywise Health Customer Service at 602-344-8181.
