Being with loved ones is an important part of healing. Visitors are welcome to visit loved ones 24 hours a day at Valleywise Health, with some exceptions.


When can I visit?

Everyone is welcome to visit, and we have open visiting hours. However, in some special situations our staff may let you know of changes to those hours based on what’s best for our patients. Some of these rare situations may include:

  • Visitation interferes with patient care
  • There is an existing court order restricting contact
  • Visitors engage in disruptive, threatening or violent behavior
  • The patient or roommate(s) need rest or privacy
  • The patient’s physician has limited visitation
  • During cold and flu season, children under the age of 13 years are not allowed to visit a patient in the hospital
  • Other health care or medical restrictions

Children under the age of 13 years are usually not allowed to visit a patient admitted to an Intensive Care Unit. However, we understand every situation is unique – please talk to our nursing team to come up with some options.

 

Patient information and privacy

Patients have the right to confidentiality and can request that we not share information about their health. Also, some patients may not want to have visitors.

 

Patient health updates and telephone calls

Call (602) 344-5011 for patient information, and we will forward the call so you can speak directly to the patient’s nurse or doctor.

For patients in Intensive Care Units, we can only answer questions from immediate family members and identified patient representatives. In this case, a password will be required to release information over the phone.

 

Infectious diseases

We know your loved one’s health is your top concern, and we want to make sure we’re providing an environment where they can heal as quickly as possible. Patients at the hospital are typically more sensitive to germs, so to avoid any challenges in their recovery, please let a nurse know before your visit if you’ve been exposed to an infectious disease such as chickenpox, tuberculosis (TB), mumps or measles within the last three weeks or if you have a fever, runny nose, coughing, diarrhea or a new skin rash.

Valleywise Health Medical Center visitor amenities

The Information Desk is located in the main lobby of the hospital. Here you’ll find friendly and knowledgeable staff members who can help answer your questions.

 

Weekday hours

Breakfast 6:00 a.m. – 10:00 a.m.
Lunch 10:30 a.m. – 2:00 p.m.
Snacks 2:00 p.m. – 4:30 p.m.
Dinner 5:00 p.m. – 6:45 p.m.
Overnight: 12:00am – 2:00am

Weekend and holiday hours

Breakfast 6:00 a.m. – 8:00 a.m.
Lunch 10:30 a.m. – 1:30 p.m.
Snacks 2:00 p.m. – 4:30 p.m.
Dinner 5:00 p.m. – 6:45 p.m.
Overnight: 12:00am – 2:00am

You’ll find family waiting rooms on most floors throughout the hospital. We also provide small rooms for family members to speak privately with doctors.

Between the hours of 8:00 P.M. and 5:00 A.M, visitors will be provided with a badge or wristband. If you are visiting after regular hours, we will ask you to get a visitor badge from the South Entrance Security Officer in the Emergency Department. You’ll need to return the badge to security in the Emergency Department before leaving the building. We appreciate your help in keeping our patients safe.

Located on the lower level of the hospital, our cafeteria is a welcoming spot where you can take a moment to relax or purchase take-out food. We offer a wide selection of hot meals, snacks and beverages.

Whether you are welcoming a new baby, urging a quick recovery or thanking a staff member for great care, you can purchase a gift or flowers (tax free) from our Gift Shop in the main lobby at Valleywise Health Medical Center. We’re happy to deliver it within the hospital, free of charge, typically within the hour. You can make purchases over the phone using a major credit card (Visa/MasterCard).

Gift Shop Hours:

Monday through Friday: 7:00am to 6:00pm
Saturday, Sunday and Holidays: 10:00am to 4:00pm
(602) 344-5527

For details about purchasing flowers, balloons, and other items from the gift shop when it’s closed, please contact:
1 (877) 887-3200 or visit our website.

Weekday hours

Breakfast 6:00 a.m. – 10:00 a.m.
Lunch 10:30 a.m. – 2:00 p.m.
Snacks 2:00 p.m. – 4:30 p.m.
Dinner 5:00 p.m. – 6:45 p.m.
Overnight: 12:00am – 2:00am

Weekend and holiday hours

Breakfast 6:00 a.m. – 8:00 a.m.
Lunch 10:30 a.m. – 1:30 p.m.
Snacks 2:00 p.m. – 4:30 p.m.
Dinner 5:00 p.m. – 6:45 p.m.
Overnight: 12:00am – 2:00am