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Visiting Hours and Guidelines

Being with loved ones is an important part of healing. Visitors are welcome to visit loved ones 24 hours a day at Valleywise Health, with some exceptions.

Visitors and amenities are currently restricted due to COVID-19 to promote the health and safety of our guests and staff. Click here for the latest visiting information.

When can I visit?

Everyone is welcome to visit, and we have open visiting hours. However, in some special situations our staff may let you know of changes to those hours based on what’s best for our patients. Some of these rare situations may include:

  • Visitation interferes with patient care
  • There is an existing court order restricting contact
  • Visitors engage in disruptive, threatening or violent behavior
  • The patient or roommate(s) need rest or privacy
  • The patient’s physician has limited visitation
  • During cold and flu season, children under the age of 13 years are not allowed to visit a patient in the hospital
  • Other health care or medical restrictions

Children under the age of 13 years are usually not allowed to visit a patient admitted to an Intensive Care Unit. However, we understand every situation is unique – please talk to our nursing team to come up with some options.

Patient information and privacy

Patients have the right to confidentiality and can request that we not share information about their health. Also, some patients may not want to have visitors.

Patient health updates and telephone calls

Call (602) 344-5011 for patient information, and we will forward the call so you can speak directly to the patient’s nurse or doctor.

For patients in Intensive Care Units, we can only answer questions from immediate family members and identified patient representatives. In this case, a password will be required to release information over the phone.

Infectious diseases

We know your loved one’s health is your top concern, and we want to make sure we’re providing an environment where they can heal as quickly as possible. Patients at the hospital are typically more sensitive to germs, so to avoid any challenges in their recovery, please let a nurse know before your visit if you’ve been exposed to an infectious disease such as chickenpox, tuberculosis (TB), mumps or measles within the last three weeks or if you have a fever, runny nose, coughing, diarrhea or a new skin rash.

Valleywise Health Medical Center visitor amenities

The Information Desk is located in the main lobby of the hospital. Here you’ll find friendly and knowledgeable staff members who can help answer your questions.

For guests, we have the cafeteria located on the ground level (ACH) for dining. The cafeteria provides a wide selection of hot meals, snacks and beverages. Vending machines are located next to the cafeteria, and in the visitor lobbies.

Weekday hours

Breakfast 6:00 a.m. – 10:00 a.m.
Lunch 10:30 a.m. – 4:30 p.m.
Dinner 5:00 p.m. – 2:00 a.m.

Weekend and holiday hours

Breakfast 6:00 a.m. – 10:00 a.m.
Lunch 10:30 a.m. – 4:30 p.m.
Dinner 5:00 p.m. – 2:00 a.m.

You’ll find family waiting rooms on most floors throughout the hospital. We also provide small rooms for family members to speak privately with doctors.