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Care Management

At Valleywise Health, when you or a loved one are ill you don’t have to worry about coordinating the details of your treatment plan – our Care Management team has it all taken care of.

Our Care Management team, made up of care managers and social workers, will help you and your loved ones plan your care to meet your unique needs, from the moment you arrive at the hospital to the day you return home. Whether you need help coordinating post-hospital care, finding support groups or planning your discharge from the hospital, we’ll be there.

To contact our general Care Management Department, call (602) 344-1469. To reach our Psychiatry Care Department, contact us at (480) 344-2000.

To schedule an appointment,
please call:

For all hospital general inquiries and main hospital switchboard,
please call:

If you are experiencing a medical emergency call 9-1-1.

Treatments

In order to meet your unique needs, our Care Management team is made up of three departments.

Care Management Department

Our number one goal as an organization is to provide accessible care that will meet all of your specific needs. The RN care managers and social workers in our Care Management Department are committed to meeting that goal in ways that go beyond medical treatment and provide long-term support for your entire well-being.

The main services provided by this department include:

Discharge planning: This begins on the first day you or your loved one are admitted into our hospitals. Our care managers will work with your doctors and medical team to plan for your specific needs during and after treatment. We always want to ensure a safe and smooth transition out of the hospital.

Community resources: Our social workers want to completely understand your specific needs so they can help you get connected with the right resources after you leave our care. These resources often include health coverage information, food assistance, transportation and advanced directives.

Coordinating post-hospital care: Our care managers will coordinate any ongoing medical needs you might have, including medical equipment or placement in nursing facilities or home health care programs. We want to make sure you’re doing well after your stay and answer any questions you might have, so we will give you a call at home after your visit.

Supportive listening and crisis intervention: If you or a loved one are dealing with trauma, bereavement or psychiatric needs, our care managers will refer you to helpful support groups or counseling services.

Care Coordinators:

If you or your loved one are considered a high-risk patient or have multiple conditions that could possibly lead to re-admission, our Care Coordination team is here to help. We’ll work with you and the rest of your care team to provide disease management, pre-visit planning and more.

Psychiatric Care Management:

When you or a loved one are receiving psychiatric treatment with us, you can focus on recovery and leave the care planning to us.

All our patients are assigned social workers, who will work with our team of nurses, doctors and therapists to assist the patient in the following ways: