Here are some common questions you may have when preparing for your Telehealth appointment:
Can I make a telehealth appointment if I’m a new patient?
Yes! Both new and current patients are welcome to book a telehealth appointment at Valleywise Health.
What equipment do I need to take my telehealth call?
All you need is a phone or computer with an internet connection.
Which doctors/departments are available by telehealth?
While many of our doctors are available by telehealth, we recommend calling us first at 833-VLLYWSE (833-855-9973) to confirm that your doctor offers this service. However, most of our locations and specialty services offer some degree of telehealth services, including our HIV/AIDS clinic.
Can I get a diagnosis from my doctor over a virtual call?
Many times, yes. Our Valleywise Health doctors are equipped to perform general examinations over video calls and can make treatment suggestions based on your conversation. In some cases, you may need to book an in-person appointment for follow-up, but that will be determined by your doctor.
Is telehealth secure?
Your safety is our top priority, and everything you virtually share with your doctor will be kept confidential in compliance to HIPAA rules and regulations.